Complaints

We aim to provide a high standard of service. If something has gone wrong, please tell us so we can look into it.

Complaints about our service

Please contact us in writing at contact@yourila.com or by telephone on 0330 0271320. Please tell us what happened, when, and what you would like us to do to put things right. We will acknowledge your complaint, investigate it and respond to you in writing.

The name of the person who handles complaints, and the firm's internal timescales for acknowledgement and response, need to be confirmed by the firm before publication.

The Legal Ombudsman

If you are not satisfied with our final response, or if we have not resolved your complaint within eight weeks, you may be able to ask the Legal Ombudsman to consider it. The Legal Ombudsman deals with complaints about the service provided by legal professionals. Time limits apply and not every client is eligible, so please check the current guidance at legalombudsman.org.uk.

Concerns about professional conduct

The Solicitors Regulation Authority deals with concerns about the behaviour of a firm or a solicitor, such as dishonesty, discrimination or a breach of the SRA Standards and Regulations. Concerns of that kind can be reported to the SRA at sra.org.uk. Concerns about the standard of service are dealt with by us and, if unresolved, by the Legal Ombudsman.

Who provides the legal services

Legal services are provided by Green & Olive Legal Limited (trading as Green & Olive Solicitors), authorised and regulated by the Solicitors Regulation Authority, SRA number 621890. Further detail is on our regulatory information page.